Permanently clear your support bottlenecks with Al
Deflect 80% of complex customer support tickets and handle the rest faster. Solve your toughest support challenges with AI agents and internal copilots.
Hi, can you help me upgrade onto the premium account plan?
AI Agent
Sure! I can upgrade your plan for you now.
If you upgrade today, you'll be credited $220 for the remainder of your current billing period, and will pay $90 for your first month.
Would you like me to process the upgrade for you?
Yes go ahead
AI Agent
Great, I’ll upgrade your plan now.
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Upgrading plan...
w.zendesk.com/workspace/ticket/9001
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AI Copilot
Here’s the suggested playbook to handle this support ticket.
Let me know if you’re happy for me to initiate the next steps.
Suggested next steps
Send holding response to customer
Request SME confirmation
Process subscription change
Update customer record
Run actions
|Talk to copilot...
For highly regulated industries
Stay compliant with custom policies, protective guardrails, and strict playbooks
For teams with high ticket volume
Solve your volume problems for good with an infinitely scalable system
For complex software products
Deflect more than tier one tickets, handle complex queries with ease
AI support agent
Deflect the bulk of incoming support tickets
Hire an AI agent to autonomously resolve up to 80% of your customer support queries, and intelligently hand-off the rest to your support and success teams.
Respond like your
best human agents
Your Al agent follows the same policies and playbooks as
your human support team — and it sounds like them, too.
We're experiencing an issue causing downtime for our app
Escalate to
Zendesk
AI Agent
Thanks for the report – I've forwarded this
to our support team as a priority. Someone will be in touch within 30 minutes via the email associated with your account.
Pain-free escalation & hand-off
Set custom escalation rules to instantly send customer conversations to the right team or agent.
Internal copilot & playbooks
Resolve complex issues fast
Embed your copilot where your support team operates. Cut handling time by automating common support flows so your team can trigger them instantly.
Support Copilot
I've completed the first three steps of this playbook. Once the customer has confirmed they don't need any further help, we can close this ticket.
Update Stripe subscription
Update account record in Hubspot
Update account admin record in Hubspot
Confirm resolution with customer
Hi Ed, your refund has now been processed and your account plan updated to Pro. Please let me know if there's anything else we can help you with!
Save time on context-switching and repetitive tasks. Write multi-step playbooks for common support scenarios, so your copilot can carry them out on your team’s behalf.
Support Copilot
I'd recommend confirming this with Maya in the legal team. I've created a draft message to send via Slack.
Request SME confirmation in #legal-team
Maya has confirmed next steps with the customer via Slack. Here is her message:
SME confirmation granted
Reply from Maya in #legal-team:
“Compliance with German tax regulations generally requires ensuring all relevant documentation adheres to local standards, here’s a list of the following documents...”
Handle edge-cases faster
Collaborate with other departments without the long back-and-forth. Draft and send messages to your subject matter experts in seconds, and make fast use of their insights when they reply.
Help me handle this support ticket
Support Copilot
Sure! here's a summary of the customer's issue along with some insights about their account. I'll create a draft response for you now.
Issue summary
Sesame are hiring a number of new employees in Germany. Ed has inquired about the local tax reporting requirements for expenses incurred in Germany.
Customer insights
They have recently reached out for guidance on VAT-related reporting for other EU countries (France and Italy).
Resources
Customer record
Tax Reporting for Expense...
Ticket 1101
Ticket 3875
Local compliance gui...
Thread in #tax-compliance
Shed light on information blindspots
Give your whole team access to the latest information from around your business, even when it’s changing by the hour. Break down information siloes for good.
Faster, more accurate knowledge retrieval
Bring internal documentation, previous tickets, and even third-party data together, and make them instantly accessible to your human and AI agents.
Syncing
All sources synced
"Outverse’s AI agent delivers clear and accurate responses, improving with every interaction. We’re also gaining valuable insights into our users’ nuanced questions, which wasn’t possible before."
