The operating system for enterprise service agents
The operating system for enterprise service agents
Outverse gives teams a governed layer to deploy AI agents across complex service workflows. Connect your systems, orchestrate end-to-end workflows across multiple channels, and improve with control over time.
Outverse gives teams a governed layer to deploy AI agents across complex service workflows. Connect your systems, orchestrate end-to-end workflows across multiple channels, and improve with control over time.
OUTVERSE
Trusted where scale & service
complexity is real.
Used by teams running support across multiple regions, languages, and regulated workflows at scale.
Proudly partnering with
WHY OUTVERSE
Deploy AI agents with more control.
Most teams are forced to choose between boilerplate AI, services-heavy rollouts, or building and maintaining their own stack. Outverse gives teams a governed layer to deploy AI in a way they can control as workflows, systems, and AI capabilities evolve.
Most teams are forced to choose between boilerplate AI, services-heavy rollouts, or building and maintaining their own stack. Outverse gives teams a governed layer to deploy AI in a way they can control as workflows, systems, and AI capabilities evolve.
Governed by operations teams. Manage logic, performance, and workflow changes without every update becoming a new IT project.
Governed by operations teams. Manage logic, performance, and workflow changes without every update becoming a new IT project.
Running policy
Running policy
3/5
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Update case reasons
Request & verify customer information
Process subscription change...
Process subscription change...
Create new deal
Confirm resolution with customer
Running policy
Running policy
3/5
Update case reasons
Request & verify customer information
Process subscription change...
Process subscription change...
Create new deal
Confirm resolution with customer
Running policy
Running policy
3/5
Update case reasons
Request & verify customer information
Process subscription change...
Process subscription change...
Create new deal
Confirm resolution with customer
Work across your channels. Deploy AI service agents across all channels and customer touch points from a unified orchestration center.
Work across your channels. Deploy AI service agents across all channels and customer touch points from a unified orchestration center.
Work across your channels. Deploy AI service agents across all channels and customer touch points from a unified orchestration center.
Works with your stack. Built to work with the platforms, internal systems, and tools your teams already rely on.
Your CX team in the driver's seat. Outverse makes it easy for your team to orchestrate, deploy, and optimize AI agents.
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Activity
AI Agent log
Ticket
52277
52276
52275
52274
Status
In progress
In progress
Answered
Escalated
Answered
Channel
Response
Processing next step…
Processing next step…
Thanks for confirming! I've now upgraded your plan to Premium. You can…
This has been forwarded to our specialist team who will be in touch shortl…
Great! If you need help with anything else, please don't hesitate to reach o…
Started
17s
50s
1m
1m
"Outverse are great partners: smart, collaborative, and responsive to our priorities. They’ve helped us keep pace with growth while protecting the customer experience."
"Outverse are great partners: smart, collaborative, and responsive to our priorities. They’ve helped us keep pace with growth while protecting the customer experience."
Daniela Martinez, Head of Global Customer Experience, Jeeves
CENTRALIZED AGENT OPS
The deployment workstack for service agents.
Policies and intents
Define logic, policies and handoffs.
Reasoning and observability
Inspect what agents saw, decided, which tools they used, and where they handed off.
Channels, SDKs, and actions
Deploy across email, chat, voice, and APIs, and connect your own tools and custom actions.
Analytics and optimisation
Track coverage, outcomes, failure patterns, and improvement opportunities over time.
FLEXIBILITY
Remain up-to-date, without rebuilds.
Remain up-to-date, without rebuilds.
Outverse lets teams benefit from advances in AI without repeatedly reworking the workflows, policies, and integrations their operation depends on.
Outverse lets teams benefit from advances in AI without repeatedly reworking the workflows, policies, and integrations their operation depends on.
New capability, no heavy rebuilds
Bring new capability into your workflow without redesigning your operations.
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Operational logic that lasts
Keep workflows, policies, and integrations intact as capabilities improve.
Avoid maintenance debt
Avoid maintenance debt
Reduce the burden of owning a stack your team has to keep rebuilding.
AGENT ORCHESTRATION
AI agents that operate within
real enterprise workflows.
AI agents that operate within real enterprise workflows.
Outverse sits between your channels, systems, and service logic so AI can work across real service workflows with the right controls in place.
Outverse sits between your channels, systems, and service logic so AI can work across real service workflows with the right controls in place.
IDENTIFY USER INTENT
IDENTIFY USER INTENT
IDENTIFY USER INTENT
Flexibly define customer intents
so your AI agents can classify & act accordingly.
Define different types of customer query so your agents can act accordingly.
PROVIDE INSTRUCTIONS
PROVIDE INSTRUCTIONS
PROVIDE INSTRUCTIONS
Write powerful agent SOPs to orchestrate agent behavior & workflows.
Write powerful custom automations for any intent or scenario.
Write powerful custom automations for any intent or scenario.
TEST, ITERATE & DEPLOY
Test agent behavior and iterate to dial in peformance.
TEST, ITERATE & DEPLOY
TEST, ITERATE & DEPLOY
Test agent performance & make safe updates to continually manage & improve results.
Test agent behavior and iterate to dial in peformance.
[TEST POLICY]
User
Hi, what's the status of my payment?
UNDERSTANDING INTENT:
PAYMENT STATUS REQUESTS
FOLLOWING POLICY:
PAYMENT STATUS REQUESTS
CALL TOOL:
REPLY TO CUSTOMER
AI Agent
Hi, Lily – please can you confirm your payment ID?
User
The payment ID is 111100029384
CALL TOOL:
VERIFY PAYMENT ID
CALL TOOL:
CHECK PAYMENT STATUS
CALL TOOL:
REPLY TO CUSTOMER
AI Agent
Thanks! This payment is currently in
the 'Approved' status. You can expect to
receive this in 2-3 business days.
TEST RUN:
SUCCESS
[TEST POLICY]
User
Hi, what's the status of my payment?
INTENT:
PAYMENT STATUS REQUESTS
POLICY:
PAYMENT STATUS REQUESTS
CALL TOOL:
REPLY TO CUSTOMER
AI Agent
Hi, Lily – please can you confirm your payment ID?
User
The payment ID is 111100029384
CALL TOOL:
VERIFY PAYMENT ID
CALL TOOL:
CHECK PAYMENT STATUS
CALL TOOL:
REPLY TO CUSTOMER
AI Agent
Thanks! This payment is currently in
the 'Approved' status. You can expect to
receive this in 2-3 business days.
TEST RUN:
SUCCESS
GOVERNANCE
Built for observable, robust service agents.
Built for observable, robust service agents.
Built for observable, robust service agents.
Outverse gives teams the governance layer for service agents: observe how they behave, make them robust in real operations, and apply deeper model or data controls where needed.
Outverse gives teams the governance layer for service agents: observe how they behave, make them robust in real operations, and apply deeper model or data controls where needed.
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Observability
Observability
See decisions, tool use, workflow paths, and handoffs in detail.
Robust agent behaviour
Robust agent behaviour
Deploy guardrailed agents that hold up in real operations.
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Configurable controls
Configurable controls
Apply deeper model and data controls where required.
SECURITY
Secure & compliant
Secure & compliant
.Outverse adheres to rigorous compliance standards and strict data handling practices to keep your information safe, private, and fully under your control.
.Outverse adheres to rigorous compliance standards and strict data handling practices to keep your information safe, private, and fully under your control.
Certified & compliant. SOC 2 & ISO 27001 compliant. Meeting the highest global standards.
Certified & compliant. SOC 2 & ISO 27001 compliant. Meeting the highest global standards.
SOC 2
AICPA
27001
ISO
SOC 2
AICPA
27001
ISO
Encrypted & private. Data encrypted at rest and in transit. Your data is never used to train AI models.
Encrypted & private. Data encrypted at rest and in transit. Your data is never used to train AI models.
Deploy AI service agents with control.
Deploy AI service agents with control.
Deploy AI service agents with control.
Let's talk about where AI fits in your operations, and what a first deployment would look like.
Let's talk about where AI fits in your operations, and what a first deployment would look like.
Talk to us about:
Deploying robust AI agents across channels
Automation potential and resolution cost
Deciding between AI tools and internal builds
What deployment involves
FINTECH
ZENDESK
MULTILINGUAL
How global fintech Jeeves 3x'd their support capacity with AI agents
Learn more
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