The operating system
for enterprise service agents

The operating system
for enterprise service agents

Outverse gives teams a governed layer to deploy AI agents across complex service workflows. Connect your systems, orchestrate end-to-end workflows across multiple channels, and improve with control over time.

Outverse gives teams a governed layer to deploy AI agents across complex service workflows. Connect your systems, orchestrate end-to-end workflows across multiple channels, and improve with control over time.

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Trusted where scale
& service complexity is real.

Trusted where scale
& service complexity is real.

Used by teams running support across multiple regions, languages, and regulated workflows at scale.

Used by teams running support across multiple regions, languages, and regulated workflows at scale.

Global fintech Jeeves tripled their support capacity with AI service agents that take action

Read how

Global fintech Jeeves tripled their support capacity with AI service agents that take action

Read how

Serving 100m patients
+ thousands of clinics globally

Serving 100m patients
+ thousands of clinics globally

Serving 100m patients + thousands of clinics globally

FINTECH

ZENDESK

MULTILINGUAL

Global fintech Jeeves tripled their support capacity with AI service agents that take action

Read how

Proudly partnering with

Deploy AI agents
with more control.

Deploy AI agents
with more control.

Most teams are forced to choose between boilerplate AI,

services-heavy rollouts, or building and maintaining their own stack. Outverse gives teams a governed layer to deploy AI in a way they can control as workflows, systems, and AI capabilities evolve.

Most teams are forced to choose between boilerplate AI, services-heavy rollouts, or building and maintaining their own stack. Outverse gives teams a governed layer to deploy AI in a way they can control as workflows, systems, and AI capabilities evolve.

Governed by operations teams. Manage logic, performance, and workflow changes without every update becoming a new IT project.

Governed by operations teams. Manage logic, performance, and workflow changes without every update becoming a new IT project.

Running policy

3/5

Update case reasons

Request & verify customer information

Process subscription change...

Create new deal

Confirm resolution with customer

Work across your channels. Deploy AI service agents across all channels and customer touch points from a unified orchestration center.

Work across your channels.
Deploy AI service agents across
all channels and customer
touch points from a unified orchestration center.

Works with your stack. Built to work with the platforms,
internal systems, and tools your teams already rely on.

Works with your stack. Built to work with the platforms, internal systems, and tools your teams already rely on.

Agent

Activity

Ticket

52277

52276

52275

52274

Status

In progress

Answered

Escalated

Answered

Channel

Response

Processing next step…

Thanks for confirming! I've now upgraded your plan to Premium. You can…

This has been forwarded to our specialist team who will be in touch shortl…

Great! If you need help with anything else, please don't hesitate to reach o…

Started

17s

50s

1m

1m

"Outverse has helped us keep
pace with growth while protecting
the customer experience."

"Outverse has helped us keep
pace with growth while protecting
the customer experience."

"Outverse has helped us keep pace with growth while protecting the customer experience."

Daniela Martinez, Head of Global Customer Experience, Jeeves

Daniela Martinez, Head of Global Customer Experience, Jeeves

GLOBAL PAYMENTS LEADER

$2.5B+ ANNUAL VOLUME

$380M+ RAISED

[CENTRALIZED AGENT OPS]

The deployment workstack for service agents.

Policies and intents

Define logic, policies and handoffs.

Reasoning and observability

Inspect what agents saw, decided, which tools they used, and where they handed off.

Channels, SDKs, and actions

Deploy across email, chat, voice, and APIs, and connect your own tools and custom actions.

Analytics and optimisation

Track coverage, outcomes, failure patterns, and improvement opportunities over time.

Talk to us

[CENTRALIZED AGENT OPS]

The deployment workstack for service agents.

Policies and intents

Define logic, policies and handoffs.

Reasoning and observability

Inspect what agents saw, decided, which tools they used, and where they handed off.

Channels, SDKs, and actions

Deploy across email, chat, voice, and APIs, and connect your own tools and custom actions.

Analytics and optimisation

Track coverage, outcomes, failure patterns, and improvement opportunities over time.

Talk to us

[OPTIMIZE]

Remain up-to-date, without rebuilds.

Remain up-to-date,
without rebuilds.

Remain up-to-date,
without rebuilds.

Outverse lets teams benefit from advances in AI without repeatedly reworking the workflows, policies, and integrations their operation depends on.

Outverse lets teams benefit from advances in AI without repeatedly reworking the workflows, policies, and integrations their operation depends on.

New capability, no heavy rebuilds

Bring new capability into your workflow without redesigning your operations.

Bring new capability into your workflow without redesigning your operations.

Operational logic that lasts

Keep workflows, policies, and integrations intact as capabilities improve.

Keep workflows, policies, and integrations intact as capabilities improve.

Avoid maintenance debt

Reduce the burden of owning a stack your team has to keep rebuilding.

Reduce the burden of owning a stack your team has to keep rebuilding.

[RELIABLE ORCHESTRATION]

AI agents that operate within real enterprise workflows.

AI agents that operate within real enterprise workflows.

Outverse sits between your channels,
systems, and service logic so AI can work across real service workflows with the right controls in place.

Outverse sits between your channels, systems, and service logic so AI can work across real service workflows with the right controls in place.

Outverse sits between your channels, systems, and service logic so AI can work across real service workflows with the right controls in place.

01

Identify user intent
Identify user intent

Flexibly define customer intents so your AI
agents can classify & act accordingly.

Flexibly define customer intents so your AI agents can classify & act accordingly.

02

Provide instructions

Provide instructions

Write powerful agent SOPs to orchestrate
agent behavior & workflows in natural language.

Write powerful agent SOPs to orchestrate agent behavior & workflows.

03

Test, iterate & deploy

Test, iterate & deploy

Test agent performance & make safe updates
to continually manage & improve results.

Test agent performance & make safe updates to continually manage &
improve results.

User

Hi, what's the status of my payment?

UNDERSTANDING INTENT:

PAYMENT STATUS REQUESTS

FOLLOWING POLICY:

PAYMENT STATUS REQUESTS

CALL TOOL:

REPLY TO CUSTOMER

AI Agent

Hi, Lily – please can you confirm your payment ID?

User

The payment ID is 111100029384

CALL TOOL:

VERIFY PAYMENT ID

CALL TOOL:

CHECK PAYMENT STATUS

CALL TOOL:

REPLY TO CUSTOMER

AI Agent

Thanks! This payment is currently in the 'Approved' status. You can expect to receive this in 2-3 business days.

[GOVERNANCE]

Built for observable,
robust service agents.

Built for observable,
robust service agents.

Outverse gives teams the governance layer for service agents: observe how they behave, make them robust in real operations, and apply deeper model or data controls where needed.

Outverse gives teams the governance layer for service agents: observe how they behave, make them robust in real operations, and apply deeper model or data controls where needed.

Observability

See decisions, tool use, workflow paths, and handoffs in detail.

See decisions, tool use, workflow paths, and handoffs in detail.

Robust agent behaviour

Deploy guardrailed agents that hold up in real operations.

Deploy guardrailed agents that hold up in real operations.

Configurable controls

Apply deeper model and data controls where required.

Apply deeper model and data controls where required.

[SECURITY]

Secure & compliant

Secure & compliant

Outverse adheres to rigorous compliance standards and strict data handling practices to keep your information safe, private, and fully under your control. 

Outverse adheres to rigorous compliance standards and strict data handling practices to keep your information safe, private, and fully under your control. 

Certified & compliant. SOC 2 & ISO 27001 compliant. Meeting the highest global standards.

Certified & compliant. SOC 2 & ISO 27001 compliant. Meeting the highest global standards.

Certified & compliant. SOC 2 & ISO 27001 compliant. Meeting the highest global standards.

SOC 2

AICPA

27001

ISO

Encrypted & private. Data encrypted at rest
and in transit. Your data is never used to train
AI models.

Encrypted & private. Data encrypted at rest and in transit. Your data is never used to train AI models.

Encrypted & private. Data encrypted at rest and in transit. Your data is never used to train AI models.

Deploy AI service agents with control.

Deploy AI service agents with control.

Let's talk about where AI fits in your operations, and what a first deployment would look like.

Let's talk about where AI fits in your operations, and what a first deployment would look like.

Talk to us about:

Deploying robust AI agents across channels

Automation potential and resolution cost

Deciding between AI tools and internal builds

What deployment involves

Talk to us